Satisfaction or Money-Back Guarantee 

If for any reason the customer is not entirely satisfied with the products purchased, The Best Raffaello will replace the products with others of the same value or refund his money. 
The Satisfaction or Money-Back Guarantee cannot be applied to perishable food products or products made-to-measure.

To make use of the Satisfaction or Money-Back Guarantee you only need to follow the instructions indicated:

• Within 10 days from receipt of the parcel, the client should notify The Best Raffaello the intention to return it, explaining the reason and indicating  if you’d rather have the product replaced with another of the same value or have the money refunded. 
  
  You can either:
  
  Call us at - ++39 0731 214565
  Send us a fax at - ++39 0731 217798 
  Write an e-mail at - thebestraffaello@thebestraffaello.com 

• Return the product with the original packaging, accurately sealed and complete of certificates, instructions etc. to 
  
  The Best Raffaello s.r.l - V.le Papa Giovanni XXIII, 12 - 60035 Jesi (An) - ITALY  
  
  If the products are returned due to our mistake (e.g. wrong delivery) the delivery cost will be at our charge.

• Within 15 days from receipt of the products returned, The Best Raffaello will send the addressee the new products as a replacement, or the money will be refunded by means of not-negotiable check or bank transfer.